Return Policy

If you are unhappy with any of the products you’ve purchased from us, simply return it/them within 14 days from the date of purchase, in the condition that you received it, with proof of purchase, and we will happily exchange or give you a full refund. Unfortunately, refunds are not applicable on sale items.

Outland Denim’s Customer Care department operates Monday – Friday 9am to 5pm. If you have any further questions, please contact one of our team members.
Email: enquiriesUK@outlanddenim.com.

 

 

INSTRUCTIONS FOR RETURNS AND EXCHANGES WITHIN UK

    • Fill out return slip.
    • Place in package with jeans and proof of purchase.
    • Adhere the paid return post slip to the top of the parcel.
    • Hand in to your local Royal Mail outlet.
    • If you require a refund, the purchase price shall be refunded back into your bank account or credit card account once we have receipt of the jeans.
    • If you require an exchange, we will send out the new pair of jeans free of charge once we have receipt of the original pair.
    • If you require an exchange, we will send out the new pair of jeans free of charge once we have receipt of the original pair.

 

MANUFACTURER'S WARRANTY

Outland Denim makes every effort to ensure the quality of the jeans we produce is impeccable. If there is a fault found in either the denim or the manufacture of the jean, Outland Denim will happily replace the jeans for a new pair within six months of purchase. This does not include damage to the garment or general wear and tear. Please contact enquiriesUK@outlanddenim.com for further assistance.